Refund policy

At Lavender Wink Lashes, we want you to be completely satisfied with your purchase. Due to the hygienic nature of our products, all sales are final.

Returns & Exchanges

We do not accept returns or exchanges on lash products once an order has been shipped or delivered. This is to protect the health and safety of our customers.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery at . Please include your order number and clear photos of the product and packaging.

If the issue is confirmed, Lavender Wink Lashes may provide a replacement or refund at our discretion.

Lost or Stolen Packages

Lavender Wink Lashes is not responsible for packages that are lost, stolen, or marked as delivered by the carrier. Please make sure your shipping address is correct and that packages are delivered to a secure location.

Order Cancellations

Orders cannot be canceled once they have been processed or shipped. If you need to request a cancellation, please contact us as soon as possible after placing your order. Cancellation requests are not guaranteed.

Refunds

If a refund is approved, the refund will be issued to the original payment method. Please allow your financial institution additional time to process the refund.